Client Testimonials
Real Results. Real Relationships.
At Healthcare Efficiency Associates (HCEA), we measure our success by the outcomes we deliver — and the relationships we build along the way. Our clients trust us not only for our expertise, but for our integrity, adaptability, and unwavering focus on their goals.
What People Say
Steve doesn’t just consult—
he integrates seamlessly with your organization.
I've had the privilege of working alongside Steve Baker at multiple client sites over the past decade. Without question, he is the most knowledgeable expert in the DME space I know. What makes Steve stand out is not just his ability to deliver results—it’s how quickly he becomes part of your team. His approach is relationship-driven, built on trust, accountability, and expertise. He often becomes a go-to resource beyond his original scope because clients recognize the value he brings. His insights are strategic, his presence is calming, and the results speak for themselves.
— Mike Barron, Enterprise Spend Executive, Vizient
Our rural DME became profitable, compliant, and confident.
Steven Baker of HCEA brought clarity and direction to our small rural hospital-based DME. His expertise helped us identify compliance risks and immediately prepare for accreditation.
He trained our staff, implemented effective documentation practices, and ensured we passed our first survey successfully. Beyond compliance, Steve helped us build a model that serves our community while also meeting fiscal goals.
His long-term guidance has made us more efficient, compliant, and proud of the services we deliver.
— Quentin Wilson, Director, Critical Access Hospital – Rural Oregon
Stepped into a leadership gap and left us stronger than ever.
When our long-standing DME director retired, we needed someone to step in and lead with experience and sensitivity. Steve took on the interim role and quickly earned respect from staff, leadership, and clinicians alike.
He brought structure to operations, mentored the incoming director, and ensured a smooth transition while improving performance and morale.
Steve’s depth of DME knowledge and his approachable, professional demeanor made him a key asset during a critical time for our organization.
— Jim Burke, Vice President of Finance, Kent Hospital
Took our DME acquisition from concept to integration.
Originally, Steve was brought in to consult on the integration of a newly acquired hospital-based DME company. His professionalism, knowledge, and leadership were so strong that we expanded his role to oversee the entire operation.
He guided the team through the transition, implemented best practices, and set the foundation for long-term growth. Steve is the rare consultant who can strategize, execute, and lead—all while earning the respect of frontline staff and senior leadership.
— Jonathan Binder, Chief Operating Officer, LifeBridge Health Partners
A roadmap we didn’t know we needed.
As someone new to the HME world, I was fortunate to have Steve Baker as a mentor and strategic partner. His ability to break down complex operations and guide decisions allowed us to navigate challenges with confidence.
Steve helped us implement efficient processes while balancing the needs of patients and staff. His forward-thinking strategies allowed us to launch new programs quickly and avoid common missteps.
He helped us build a business that’s not only operationally sound but ready for the future.
— Janaka Dias, Director, BJC Home Medical Equipment
Always advocates for what’s in the client’s best interest.
Steve is the kind of consultant who doesn’t just provide answers—he builds solutions that fit the culture and goals of your organization.
I’ve seen him advocate tirelessly for his clients, pushing for sustainable improvements rather than short-term fixes. His calm, consistent leadership style, paired with a deep understanding of DME best practices, makes him an invaluable resource on any project.
— Tom Waller, Former director of Customer Success, Bonafide Medical Group
Transformed our seasoned team without disrupting culture.
Steve brought immediate clarity to our operations and helped our long-standing team embrace change without resistance.He guided us through restructuring workflows, identifying inefficiencies, and training staff—all while preserving the positive elements of our culture. His mentorship made a big impact on both our new and experienced team members.With his support, we built a foundation for long-term growth and compliance.
— Ashley Sadlier, Director, Kent Home Medical Equipment
A mentor who led by example and elevated my career.
​Working with Steve early in my career helped shape the leader I am today. His professionalism, open-door leadership, and focus on excellence set a standard I continue to follow.
Steve was more than a supervisor—he was a mentor who led by example, empowering others while delivering high-level results. His influence stayed with me long after we worked together.
— Dave Jacovsky, CRT Manager, Nations Health
A collaborative leader with unmatched industry insight.
Steve and I led two different business lines at Nations—he oversaw HME, and I led Infusion—but we worked closely to create a unified, patient-centered approach. His knowledge of payors, vendor negotiations, and market development is outstanding. Steve’s ability to analyze opportunities and implement real, scalable growth strategies made a measurable difference in both our areas.
He leads collaboratively, drives performance, and sees the big picture while handling the details.
— John Ellis, Homecare Executive
Visionary change leader in DMEPOS operations.
I had the privilege of working collaboratively with Mr. Baker for over 15 years. During that time, I found him to be a visionary change leader with a passion and vision for the DMEPOS industry. Whether your organization desires to start a new DMEPOS division, restructure an existing organization, or if you need a kick-start that re-energizes your team, Mr. Baker will serve you well. I highly recommend him.
— Joel Segar 30-Year DME Veteran
The go-to source for DME operational turnaround.
During my many decades in health care—running organizations or consulting—I have encountered countless professionals who support the diverse care models providers use. One area that consistently lacked strong support was durable medical equipment (DME). That changed when I met and worked with Steve Baker at a mutual client site, where we were both brought in to turn around a struggling operation. Steve brought a wealth of knowledge and leadership to the project, not just in the operational intricacies of DME, but in broader organizational strategy and team management. He led the turnaround of this provider in a particularly complex situation: it had been acquired by a large health system unfamiliar with the DME model and in need of a major cultural shift. Steve understood exactly what needed to be done—strategically and tactically—and executed flawlessly. He leveraged his operational acumen, experience, and leadership to put the organization on the right path. As part of the turnaround, he also led a successful electronic medical record (EMR) implementation, which was not originally in scope but became essential to long-term success. His ability to manage both projects simultaneously, while maintaining perspective and composure, was critical. If you are a health care organization struggling with DME operations, considering launching a new DME provider, acquiring one, or simply need a proven leader who knows this business inside and out, Steve is the person I would recommend without hesitation. He remains my go-to expert for all things DME.
— Michael Puskarich VP of Operations, Nursing South Miami, FL Career Healthcare Executive: CEO, CFO, COO
Hospital-aligned HME strategy with exceptional coordination.
I can't speak highly enough about the exceptional service provided by Steve Baker. Through his company, Healthcare Efficiency Associates—a hospital-based HME consulting firm—Steve brings an unmatched level of professionalism, coordination, and an unbiased, business-savvy approach to every engagement. From our very first conversation, it was clear that Steve’s unwavering dedication makes Healthcare Efficiency Associates an invaluable extension of its client healthcare mission and expertise in the HME marketplace. He has a unique ability to unite the right stakeholders, facilitate collaboration, and ensure the needs of all parties are met—with timeliness, transparency, and attention to detail. What truly sets him apart is the seamless integration he facilitates between HME services and hospital care teams. This strategic alignment not only streamlines operations but also ensures continuity of care for patients once they leave the hospital. Healthcare Efficiency Associates consistently delivers high-quality consulting and responsive service that drives meaningful results. I wholeheartedly recommend his services to any provider looking to optimize their hospital-based HME model.
—Henry Grasser, 30+ year DME Industry Professional
A proven leader in non-acute strategy, operations, and execution.
Steve Baker has an exceptional grasp of the healthcare industry, including providers, insurers, patients, and governmental agencies.
Where he truly stands out is in his deep expertise in Durable Medical Equipment (DME), Home Care, and post-acute services. Over the past 20 years, Steve and his teams have delivered non-acute care solutions for health systems, community hospitals, and physician groups I’ve served in CFO, COO, and Executive Director roles. Steve knows exactly what these organizations need—and he delivers, both financially and operationally. He collaborates across all levels of leadership, identifies top talent, and empowers teams by communicating clear strategic vision and inviting meaningful input.
He’s the kind of partner every health system needs.
— Rick Borschuk, Interim COO, Garnet Health – Middletown, NY
Clear accountability, trusted results.
I recently had the pleasure of working with Mr. Baker, and I can't recommend him enough. If you're looking to improve your team's performance or make some smart adjustments, he's your guy. His expertise in Durable Medical Equipment (DME) is outstanding, and it really shows in how he leads projects.
What impressed me the most was his commitment to accountability; everyone on the team felt supported and knew what was expected of them. He was always ready to lend a hand and share his knowledge, which made a huge difference in our efficiency.
If you're thinking about enhancing your bottom line, trust me, hiring Mr. Baker is a decision you won’t regret.
Nadien Chastain, RCP, RRT, Respiratory Supervisor, Sutter Health
One of the most talented people I’ve worked with in 35+ years.
I have had the pleasure of working with Steve Baker on several key projects, including implementing ERP platforms for some of the most respected DME companies in the industry. Steve was always instrumental in the success of the transition and was “top shelf” to work with. He has a tremendous amount of respect from his peers and is well known for his integrity and work ethic. Steve would be a strategic asset to any company. His knowledge is second to none in the industry. I have over 35 years of experience and owned 10+ healthcare related companies. Steve is one of the most talented people I have had the pleasure to work with. It would be my pleasure to speak with you regarding Mr. Baker.
— J. Scott McDaniel, Former President, Bonafide Medical Group
Confidence that lasts beyond accreditation.
Steven Baker with HCEA conducted a two-week on-site visit with us here at Lake Health Medical Supply. Steven presented with a warm welcome and got to work as soon as he arrived.
We worked on budgets, quality improvement, and organizing sales growth. By the time Steven’s site visit was completed, I felt confident to tackle my accreditation with ACHC.
Here we are six years, two accreditations later without a single deficiency.
I would recommend HCEA in a heartbeat to any DME/HME businesses that need advice or assistance with passing Accreditation.
— Alan Cromwell, Office Manager, Lake Health Medical Supply
Responsive, professional, and always on point.
It has been an absolute pleasure working with Steve. His industry knowledge and responsiveness have been truly impressive and has consistently demonstrated a deep understanding of the healthcare sector. I appreciate his ability to address any queries swiftly and efficiently has made our collaboration smooth and productive. His professionalism and integrity are commendable, and I would (and have) recommend Steve to any prospective client looking for expertise and reliability in the industry.
— Margo Colarossi, Regional Account Manager, VGM
An empowering leader with strategic vision.
Steve Baker was an outstanding manager who consistently demonstrates strong leadership, professionalism, and dedication to both his team and the overall goals of the company.
He led by example, creating a positive and productive work environment where employees felt supported, valued, and motivated to perform at their best. Overall, Steve was a true asset to the organization. His leadership not only drives success but also cultivates a workplace culture where people are empowered to grow and thrive.
— Trevor Richard, Branch Manager, Adapt Health
A proven partner in DME transformation.
The DME business model is undergoing significant transformation industry wide. Steve understands the operating model extremely well and we have observed firsthand his consulting expertise in guiding organizations through a successful change process. In particular, we have worked with Steve and his clients on multiple occasions in transforming their oxygen delivery operation from a loss into a profit center while improving quality of care systemwide.
— CEO, Medical Manufactring Company
Sharp strategy. Seamless execution.
Steve's deep knowledge of the home medical equipment industry, combined with his strategic insights, has consistently delivered outstanding results. His ability to analyze complex issues and provide practical solutions is highly valuable. Steve's professionalism, dedication, and proactive approach effectively resolves immediate challenges. His collaborative nature and clear communication have made working with him a truly positive experience.
— Executive Vice President, Medical Manufacturing Company
Steve truly understands the DME industry and the needs of both providers and patients.
Working with Steve Baker has been a great experience for our DME company. As a respiratory therapist, I'm focused on giving my patients the best care possible- and Steve's support has helped make that easier. He guided us through modernizing our operations, streamlining our processes, and expanding our services in a way that felt realistic and well thought out.
One of the most valuable things he brought to the table was helping our team work better together. That improved collaboration hasn't just helped us internally- it's created a smoother, more supportive experience for our patients as well.
Steve truly understands the DME industry and the needs of both providers and patients. I would absolutely recommend him to any DME provider or healthcare business looking to grow and deliver superb care.
— Darleen Joseph, RRT, Respiratory Therapist , Kent Home Medical Equipment
Sharp strategy. Seamless execution.
Steve's deep knowledge of the home medical equipment industry, combined with his strategic insights, has consistently delivered outstanding results. His ability to analyze complex issues and provide practical solutions is highly valuable. Steve's professionalism, dedication, and proactive approach effectively resolves immediate challenges. His collaborative nature and clear communication have made working with him a truly positive experience.
— Executive Vice President, Medical Manufacturing Company
Let’s Talk
Whether you need a turnaround plan, leadership during a transition, or a full-scale DME business launch, HCEA is your trusted partner for results that last.